Detailed description of goods and/or services

Valley Lodge & Spa is a business in the Hotel industry that provides Accommodation, Catering, Conference and Spa services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within the same day and reservation confirmed by email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

1. Export restriction (Optional)

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Valley Lodge & Spa is subject to availability. In cases of unavailability, Valley Lodge & Spa will refund the client in full within 30 days.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

Customer Privacy policy

Valley Lodge & Spa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Valley Lodge & Spa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Valley Lodge & Spa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Valley Lodge & Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Valley Lodge & Spa  chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 13 Jennings Street, Magaliesburg.

Variation

Valley Lodge & Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Valley Lodge Pty Ltd based in South Africa trading as
Valley Lodge & Spa and with registration number 1972/010165/07 .

Company Physical Address: 13 Jennings Street, Magaliesburg

Email: info@valleylodge.co.za

Telephone: +27 14 577 1301 or 05